
20
Media Jam — Open exit cover
to clear
Solution
1 Open the exit cover.
2 Using both hands, remove the jammed media.
3 Remove the entire sheet of paper; any pieces
of paper left in the printer may cause more
jams.
9102-16
Media Jam — Open front cover
to clear
Solution
1 Open the front cover.
2 Using both hands, remove the jammed
media.
3 If there is any resistance to removing the
jammed media, turn the blue thumbwheel to
help feed the paper.
4 Remove the entire sheet of paper; any pieces
of paper left in the printer may cause more
jams.
9102-17
Prevention: Clean the feed rollers
■ Use a pre-soaked alcohol cloth to clean rollers
in rows 1, 2, and 3.
■ Use the blue thumbwheel to turn the rollers in
rows 1 and 3.
Use isopropyl alcohol that is at least
90% pure; alcohol that has additives
can damage the printer.
For complete cleaning instructions,
refer to the online topic “Cleaning the
printer” on the printer’s CD-ROM or
web site.
9102-39
2
1
3
Media Jams
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